Read Reviews for Our Parksville & Vancouver Island Heating & Air Co.

While we’re digitizing our collection of testimonials, please share your experience with the team at The Comfort Group by completing our online feedback form. Your review and feedback helps us to deliver better service to Nanaimo, Parksville, Courtenay, Port Alberni, and Duncan.

Note: only your first name, last initial, and town/city will be included with your testimonial. Please let us know if you would like to include the name of your business as well. For additional information, or to provide your testimonial over the phone, please call us today!


Thank you for your feedback!

Work Done Quickly, Without Hassle

I have now had the opportunity to experience my new heat pump in both heating and cooling modes. To put it simply, I thank you very much for your recommendation of the Lennox XP25. To date, I have found the vast list of very positive online forum comments on this product to be accurate, and more.


As an example, I state above that I have now experienced both heating and cooling modes. However, the only evidence I can offer on this is the ongoing and consistent comfortable room temperature / atmosphere. I echo the comment I read where a new owner stated he had to go to the control station to see if the unit was in fact online. Because everything is so quiet, I find myself checking my iPhone just to have a peek.


I also see early indications of much-improved energy consumption, but will need more time to confirm just how much better.


I would highly recommend this unit to anyone looking to install new or replace an existing unit.


Additionally Denis, the installation by your team was so smooth it was really a non-event. The work was done quickly and without hassle of any sort. Clean up was well done, and the installation looks very good, both at the compressor and at the air handler.


Along with recommending this Lennox unit as noted above, I would not hesitate to strongly recommend your organization to anyone requiring home comfort work done.


It is a pleasure dealing with such a professional group.

Lorne G.

Nanoose Bay


Thorough & Professional

This morning Steve came to the house to conduct the annual maintenance of our heating / cooling system. He was very thorough and professional.


Kudos. Thanks very much. See you next year!

Vince B.

Parksville


Fast, Friendly, Efficient

Thank you for coming out promptly on a Saturday to fix a faulty part. Really appreciate your service. Fast, friendly and efficient. Your group of people are great.


Thanks again.

Penny G.

Parksville


Very Professional Service

Just want to thank you and, in particular, Greg for attending to our needs yesterday. Greg was so professional and we appreciate the fine service he provided.


Bob and Lin A.

Quick Response & Amazing Technician

I wanted to pass along how thankful we are to deal with your company. We live in Port Alberni and have had to call for service a few times lately.


Your response has always been quick and your technician in our area has been amazing to deal with. We are so happy with your service and just wanted to say thanks again.

Craig S.

Port Alberni


Efficiency at an Excellent Price Point

I called on a Monday for service and after ascertaining that there was no emergency, my appointment was set for that Friday. My service person called on Thursday afternoon to review the details of my service request and advise that he would call in the morning before he arrived. My repair and service were done quickly, efficiently and at an excellent price point.


I have cancelled the appointment that I made with the competition. I made the appointment in July and after ascertaining that there was no emergency, I was given an appointment at the end of September! I was told to have almost $200.00 ready for the 'diagnostic fee' which would have no bearing on the cost of service or repair.


The Comfort Group will get all my business and I will highly recommend their service to my employer who is a builder.


Gina K.


Proficient, Responsive, and Friendly

I cannot express enough how pleased I was with the service I received from the Comfort group when they installed a Heat Pump and a Gas Furnace in my home. Every stage of the process from the sales, to the installation to the follow up!


What I like about this dealer:

Proficient,

Responsive,

Friendly,

Helpful,

Trustworthy


Collin P.


On Time and Impressive

Your company recently completed installing a new air conditioner at our home and I am writing this letter to tell you how pleased we were to have chosen the right company for the install. We had to wait a few weeks because you were so busy, in one of the hottest summers we have ever experienced on the island.


We can understand why you were so busy. I am sure that anyone who calls you for an estimate would be very impressed by the trouble you took to inform us about the installation, but also we felt that in the world today, where “charge as much as you possibly can” is almost normal, we found your estimate to be as reasonable as today’s costs will allow.


When the time came for your installers to arrive, they were on time. In fact, the first guys almost got us out of bed. They were very polite, friendly, seemed well trained and interested in doing the best job that they could.


Thank you for a job well done.


Jim and Anne B.

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